Event Title:

Organization:

  Conference/Convention

  London

Start Date:

  9/8/2008

End Date:

  9/8/2008

Start Time:

End Time:

Event Info: 

  The flagship event for Process Excellence professionals and purely for financial services, the 2008 Business Process Excellence in Financial Services Exchange features an all-new speaker lineup, new content and the best opportunity to learn from, meet and exchange ideas with fellow practitioners from leading institutions across Europe.

As an expert practitioner in the area of business process excellence, we wanted to be the first to let you know about the brand new 2008 event brochure, please take a look and see how this year’s Exchange is bigger and better than ever before!

Following in-depth research conducted over the course of several months, the Exchange features a completely fresh agenda, the latest case studies and thought leaders addressing the most pressing concerns in the industry. Speakers from retail business banking and financial services, insurance, asset management, investment and private banking, expert consultants and leading industry associations are all attending to exchange knowledge, share new ideas and information and get the latest information on new technologies, tools and techniques to drive their business process initiatives.

Our best ever speaker line up for 2008 includes:

Credit Suisse, HSBC, RBS, HBOS, Bradford & Bingley, Northern Trust, ICICI Bank, Dresdner Kleinwort, First Direct, Norwich Union, Groupama Insurances, Clydesdale Bank, The British Bankers’ Association, Lloyds Register, Friends Provident, ABN AMRO, SNS Bank, Bank of New York Mellon, DnB NOR, Kleinwort Benson Private Banking,
Co-Operative Financial Services and many more industry leaders.

With the current credit market issues affecting both financial institutions and customers alike, the importance of reducing cost, increasing efficiency and customer centricity and loyalty has never been as great. This Summit will give you the platform to exchange knowledge and experiences, get new ideas and solutions to the challenges you as practitioners all face.

Key Topics to covered include:

STRATEGY

• Winning management buy-in and ensure sustainability in your BPE initiatives:
ABN AMRO’s Head of Process Management will reveal how to ensure your BPE message retains its clout, by using process documentation and leveraging the reach and network of the entire process group, so that you can impact your bottom line

• Understanding how to manage growth and maintain control throughout the credit crunch: Intermediate Capital Group PLC explain how they use process management to underpin an aggressive growth strategy, manage risks, improve operational compliance and drive IT implementation in order to safeguard revenue and customers

CUSTOMER CENTRICITY

• Use customer insights to create value, enhance customer facing functions and drive revenue growth: Norwich Union show you how to achieve superior data-to-value capability

• Ensure your Treating Customers Fairly initiatives are on track and assess the impact on your business process: The British Banker’s Association explains the business imperative to treat customers fairly, retain customers and recruit more.

TECHNOLOGY & CHANGE

• Understand the revenue potential of mobile financial services for your business and your customers: the CIO of Groupama Insurances will analyse examples of SMS uses in retail banking, general insurance and life assurance and show you how to increase the service offering to allow it to enter the mainstream

• Align IT with business strategy to deliver increased returns, agility and profit: the Head of IT strategies and Architecture at Friends Provident will outline how the IT landscape for financial services is evolving, the benefits of systems virtualisation, what future software and technology developments could look like and where they will add value.

Location:

  Thistle, Marble Arch

Room:

Address:

  Bryanston Street, Marble Arch

Phone:

City:

  London

State/Province:

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